Delivery Information

Last Updated: 03/01/2025

At Scarab Queen Store, we aim to ensure your order arrives safely and on time. Please read below for details about our delivery options, timescales, and charges.

1. Processing Time

All orders are processed within 3 working days (Monday to Friday, excluding public holidays). Once your order is dispatched, you will receive a confirmation email with tracking details, if applicable.

2. Delivery Options and Charges

UK Delivery

Standard Delivery: £4.99 – Estimated delivery within 2–4 working days
Express Delivery: £6.99 – Estimated delivery within 1–2 working days
Free Standard Delivery on orders over £500

International Delivery

We currently ship to selected international destinations. Shipping costs and delivery times vary based on the destination country and order weight.

Europe: From £29,99 – Estimated delivery 5–10 working days
Rest of the World: From £69,99 – Estimated delivery 14-30 working days

Please note: International customers are responsible for any customs duties or import taxes imposed by their country.

3. Delivery Partners

We work with trusted courier services such as Royal Mail, Evri, and others, depending on the destination and delivery method selected.

4. Delays

While we aim to deliver your order promptly, please understand that delivery times are estimates and may be affected by factors beyond our control (e.g. postal strikes, customs delays, extreme weather).

5. Incorrect or Incomplete Addresses

Please ensure your delivery details are correct at the time of checkout. We are not responsible for delays or lost items due to incorrect or incomplete address information provided by the customer.

6. Missing or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of delivery (or expected delivery) at:

Email: [email protected]

Please include your order number and any relevant details or photos to help us resolve the issue quickly.

7. Contact Us

For any delivery-related questions, please contact our support team:

Scarab Queen Store
Email: [email protected]
Address: 14 Cross Road, High Wycombe, England, HP12 3JZ, UK
Phone: +44 (0)20 7323 8000