Privacy Policy

Last Updated: 01/03/2025

At SOUVENIR ECOMMERCE LTD (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our online souvenir store based in the UK.

1. Information We Collect

We collect personal data when you:

Place an order
Sign up for our newsletter
Contact us via the website
Create an account (if available)

This data may include your name, email, phone number, billing and shipping address, payment details (processed via secure third parties), and IP address.

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Provide customer support
Send updates and promotions (if you opt in)
Improve our website and services
Meet legal obligations

3. Sharing Your Data

We do not sell or rent your data. We only share it with trusted third-party service providers (such as payment processors and couriers) or legal authorities if required.

4. Cookies

We use cookies to improve your experience, personalize content, and analyze site traffic. You can manage cookies in your browser settings. See our Cookie Policy for more details.

5. Data Retention

We keep your data only as long as necessary—for example, order details may be retained for up to 6 years to comply with tax laws.

6. Your Rights

You have rights under UK GDPR, including:

Access to your data
Correction of incorrect data
Deletion of your data
Objection to processing
Data portability
Withdrawal of consent (where applicable)

To exercise your rights, contact us at [email protected].

7. Security

We use secure technologies (such as SSL encryption and secure payment gateways) to protect your data. While no system is 100% secure, we do our best to keep your information safe.

8. International Transfers

Your data is primarily processed in the UK. If transferred outside the UK, we ensure proper safeguards are in place.

9. Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect their personal data.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Please check back regularly to stay informed of any changes.

11. Contact Us

If you have questions or concerns, please contact us at:

Scarab Queen Store
Email: [email protected]
Address: 14 Cross Road, High Wycombe, England, HP12 3JZ, UK
Phone: +44 (0)20 7323 8000