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Terms & Conditions

Last Updated: 01/03/2025

Welcome to Scarab Queen Store. These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products from our online store. By using this website, you agree to be bound by these Terms. If you do not accept these Terms, please do not use our website.

1. About Us

SOUVENIR ECOMMERCE LTD
Registered Address: 14 Cross Road, High Wycombe, England, HP12 3JZ, UK
Email: [email protected]
Website: https://scarabqueen.com

2. Eligibility

You must be at least 18 years old to make a purchase on this website. By placing an order, you confirm that you are legally capable of entering into a binding contract.

3. Orders

  • All orders are subject to acceptance and availability.
  • Once you place an order, you will receive an email confirmation. This does not mean your order has been accepted.
  • A contract is formed only when we send you a dispatch confirmation.
  • We reserve the right to cancel or refuse any order at our discretion.

4. Prices and Payment

  • All prices are listed in GBP (£) and include applicable UK VAT unless stated otherwise.
  • Delivery charges will be added at checkout.
  • We accept payment via [Insert Accepted Payment Methods].
  • Payment must be received in full before dispatch.

5. Delivery

  • We aim to dispatch all orders within [Insert Time Frame, e.g. 2-3 working days].
  • Estimated delivery times are for guidance only and are not guaranteed.
  • We are not responsible for delays caused by couriers or customs (for international orders).
  • Risk in the goods passes to you upon delivery.

6. Returns and Refunds

If you're not satisfied with your purchase, you have the right to return it under our Returns Policy, in line with UK Consumer Contracts Regulations.

  • You have 14 days from the date of delivery to request a return.
  • Items must be unused, in original packaging, and in resalable condition.
  • Refunds will be processed within 14 days of receiving the returned item.
  • You are responsible for return shipping costs unless the item is faulty or incorrect.

Please refer to our Returns Policy for full details.

7. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Scarab Queen Store or our licensors and is protected by copyright and intellectual property laws.

You may not use, reproduce, or distribute any content without our prior written permission.

8. Website Use

You agree not to:

  • Use the website for any unlawful purpose.
  • Interfere with the security or functionality of the website.
  • Attempt to access restricted areas without authorization.

We reserve the right to suspend or terminate your access if you breach these Terms.

9. Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect or consequential loss or damage.
  • Our total liability for any claim arising out of your use of the website or purchase of products is limited to the amount paid for the item(s) in question.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded under UK law.

10. Governing Law

These Terms and your use of the website are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

Scarab Queen Store
Email: [email protected]
Address: 14 Cross Road, High Wycombe, England, HP12 3JZ, UK
Phone: +44 (0)20 7323 8000